WombatDialer dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.
With easy to use campaign management tools it boosts agents productivity and improves your call center campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.
WombatDialer can work on predefined call lists or can dynamically create them over an API. It shares the load on one or more PBX servers and has a flexible rescheduling logic to handle missed calls. It is built to be used with your existing Asterisk PBX and does not require separate servers or a separate set of lines. It can call over VoIP or through the public telephone network.
WombatDialer is built to integrate with your business processes, can receive calls to be made over HTTP and/or notify an external system in real-time of calls made and results gathered.
It works natively with the QueueMetrics Call-Center Monitoring Suite in order to produce state-of-the-art campaign analysis and insight.
Used in thousands of contact centers worldwide, WombatDialer offers a broad range of integrated services and features:
