XCALLY Motion is a cloud-based SaaS omnichannel contact center solution designed to enhance customer interactions across multiple communication channels. With XCALLY, businesses can seamlessly connect with customers through their preferred platforms—Voice, Web Chat, SMS, Email, Social Media, and more—all from a single, unified interface.
Cloud-Based Omnichannel Contact Center (SaaS)
Revolutionizing Customer Engagement with XCALLY Motion
- Cloud-Based SaaS – Scalable, flexible, and accessible from anywhere
- Unified Interface – Manage all communication channels in one place
- AI & Automation – Optimize workflows and improve response times
- Custom Integrations – Expand capabilities with Open Channel API
Deliver a Seamless Omnichannel Experience
Modern customers expect flexibility in communication. They may initiate contact via email, follow up on social media, and then call for further assistance. With XCALLY’s omnichannel capabilities, agents have complete visibility into past interactions, ensuring smooth and personalized customer experiences without redundant conversations.
One Platform, Unlimited Interactions
Managing multiple customer touchpoints can be overwhelming, but XCALLY simplifies it by consolidating all communications into a single system. From calls and emails to WhatsApp, Facebook, and Twitter, your team can efficiently handle interactions while tracking the entire customer journey—all within one cloud-based solution.
XCALLY Open Channel: Maximum Flexibility for Your Business
Beyond built-in channels like Voice, Web Chat, Email, FAX, and SMS, XCALLY’s Open Channel API enables businesses to integrate custom communication channels, allowing endless expansion based on unique operational needs. With just a few steps, you can add new channels and streamline workflows for your agents.
Integrated CRM for Smarter Customer Management
XCALLY includes an intuitive Contact Manager CRM that allows agents to:
- Access and manage customer profiles and history in real time
- Track and filter interactions based on tags, status, or assigned agents
- Use dynamic scripts to improve customer satisfaction and resolution times
Features
| Feature | Description |
|---|---|
| IVR Designer | Visual IVR Drag & Drop & database connectivity |
| Voice Channel | Queues & Priority based inbound calling |
| Call Recording | 500,000 minutes recording time. 1 GB = 1000 minutes |
| Whisper And Barge in | Agents Coaching & call monitor supervision – All 3 modes |
| Analytics And Reporting | Detail calls & agents reporting with ability for custom reporting |
| API | Any custom app integration |
| Free Built in CRM Plugins | Sales Force, Zoho , SugarCRM, Freshdesk, Zendesk & Microsoft Dynamic CRM |
| Email Management | Inbound/Outbound campaign wise mails management |
| SMS Management | Text messaging using cloud API gateway |
| Web Chat Management | Website chat widgets that help the web visitor to chat with agents |
| Open Channel | Social Media Facebook Messenger, Twitter Messenger, WhatsApp Business, Telegram |
| Fax Management | In/out faxing using PDF files |
| Contacts Management & Customer Journey | Manage your Customers’ information and keep track of their interactions across multiple Channels as customer journey |
| Bull Automated Outbound Dialer | Load data via CSV for automated outbound dialing |
| JScripty | Agents’ on screen questionnaire & survey tool |
