Choose the Plan that meets your
Contact Center needs.

Cloud Plans

We provide licenses based on the number of Concurrent Agents.

Cloud plans typically refer to the different subscription options offered by cloud computing service providers for accessing and utilizing their cloud services. These plans vary depending on the provider and the specific services offered, but generally they include different tiers of service with varying levels of access, storage capacity, processing power, and other features.

Some common cloud plans include:

  1. Free tier: A basic, limited version of the cloud service that is offered for free. This tier typically includes a small amount of storage and processing power and may be suitable for personal use or small-scale projects.
  2. Basic tier: A low-cost subscription plan that offers more storage, processing power, and other features than the free tier. This plan is often suitable for small businesses or individuals with more demanding needs.
  3. Standard tier: A mid-level subscription plan that offers even more storage, processing power, and additional features. This plan is often suitable for larger businesses or organizations with more complex requirements.
  4. Advanced tier: A high-level subscription plan that offers the most storage, processing power, and advanced features available. This plan is typically suitable for large enterprises or organizations with very high demands and complex workloads.

In addition to these basic tiers, many cloud providers offer additional services and features that can be added to a plan for an additional cost, such as advanced security features, additional storage or processing power, and specialized tools and software.

Regenerate response

Basic Plan

  • Voice
  • Agent softphone (Phonebar)
  • –
  • –
  • –
  • –
  • –
  • –
  • –
  • –
  • –
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API

Standard Plan

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • –
  • –
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API

Standard Plus Plan

  • Voice
  • Agent softphone (Phonebar)
  • –
  • –
  • –
  • –
  • –
  • –
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API

Professional Plan

  • Voice
  • Agent softphone (Phonebar)
  • SMS
  • Email
  • Web Chat
  • Chatbot integration
  • Fax
  • Open Channel
  • Contact Management
  • Predictive Dialer
  • JScripty
  • IVR System
  • ASR, TTS integration
  • Call Recording
  • Realtime monitoring
  • Analytics and Reports
  • Whisper, Barge-in
  • Integrations API

Add-ons

User accounts

Admin or supervisor accounts useful to manage the assigned agents, queues, channels and modules (i.e. analytics, realtime).

WebRTC

Allow agents to manage calls from their XCALLY Motion Omni Desktop web interface.

PBX Extensions

Pure SIP Extensions for in/our calls (no agent customer care features are included).

Screen Recording

The XCALLY Phonebar offers as add-on the possibility to record the screen of the agent.

Extra IVR channels

Concurrent channels used by Cally Square IVR applications (i.e. inbound IVR calls, outbound IVR campaigns…).

Whatsapp Connector

Allow agents to manage Whatsapp interactions with customers

Extra Chat sessions

Concurrent sessions used by the Chat application (agents and/or bots).

AI Tools

Determine customer sentiment of each recorded call, via the integration with Amazon Transcribe and Comprehend.

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