FEATURES - XCALLY Contact Center Solutions
MULTI CHANNEL
Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!
CONTACT MANAGEMENT
Manage your Customers' information and keep track of their interactions across multiple Channels!
API OPEN CHANNEL
Develop your favorite custom channels (social networks, video...) in just few steps.
AGENT SOFTPHONE
Your Agents can login to their Queues, manage multiple Status and perform different Tasks.
REALTIME MONITORING
Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs.
ANALYTICS & REPORTINGS
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
CUSTOM DASHBOARDS
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
AUTOMATIONS & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.
AUTODIALER
Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.
IVR SYSTEM
Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… - using the powerful drag&drop web GUI!
TELCO-INDEPENDENT
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
INSTALLATION AND LICENSING
Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
Contact Center Solution - INTEGRATIONS
Using our API you can connect XCALLY with external custom apps or third-party apps:
- Salesforce
- SugarCRM
- Freshdesk
- Zendesk
- Desk.com
- Zoho
- vTiger
- Microsoft Dynamic
- ServiceNow
- Freshwork
- And many more..
