Call Center Companies in Dubai in 2023 (Updated List)

#1) Call Center

Engage your Customers with the MOTION unique technology: Open Channel, Real Time, Powerful, Effective and totally integrated with Asterisk™. DVCOM Technology provides the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels with our Contact Center Solutions Dubai. Take advantage of the advanced Contact Management and Cally Square IVR designer modules. Empower you call center adding the channels you need with our Contact Center System! Open Channel makes it possible to integrate your custom channels, whether they are new social media, messaging solutions and video interactions and beyond!

Agents will benefit from the Unified Agent Desktop bar to manage multiple STATUS and TASKS according to their SKILLS using a unique environment. The XCALLY Engine can be deployed either on dedicated servers, on a virtual machine or even on the cloud, supporting SIP trunking and all the PSTN lines, along with a flexible pricing model including monthly flat rate or perpetual licenses based on concurrent agents and IVR channels.

We provide Call Center Solutions with all the reporting features in it and Contact Center Solutions which is an omnichannel Solution.

Website: Call Center

#2) DVCOM

DVCOM reflects on more than 20 years of business knowledge regarding telecommunication solutions in Middle East and UAE.

DVCOM is the technology arm of Al Mashka Group of companies. Al Mashka was incorporated in the UAE in 1992 and is now a $150 million conglomerate, dealing in Panasonic telephone systems, consumer electronics, audio & video including supply chain management solutions. Established in 2007, DVCOM Technology is an established Open Source IP Telephony, Video Conferencing and Networking solutions company and Value added Distributors for Various Brands in IP Phones, IP PBX, Telepresence, VPN Routers, IP Intercoms, Audio Paging, IP/Mac Management & Network Security in MENA region.

With a 360 degree solutions and product portfolio, DVCOM has become a prominent name to compete with proprietary IP based communications products. DVCOM provides a complete range of professional products and services and assists organizations with the assessment, design, and implementation of professional IP Communications solutions including Unified Communications (UC) and Converged Communications (CC) for ensuring high availability, reliability, performance, scalability, and manageability within their intranet environments.

 

Website:  DVCOM

#3) APH Technologies

APH Technologies is a Web Development service provider. It specializes in Web Development, Web Designing (UI/UX), Search Engine Optimisation, Mobile App Development, Voice Services. The main office of APH Technologies is located in Dubai and was founded in the year 2009. Around 25-50 people are currently working at APH Technologies.

#4) Sprint Middle East

Sprint on Web is a Dubai-based digital marketing agency founded with the belief that great things happen when the right people come together. We have a team of digital marketing experts who are passionate about helping businesses to grow and achieve their sales goals. We know that every business is different, and we tailor our strategies to each individual client. Whether it’s website development, SEO, social media marketing, pay-per-click campaigns or a combination of all four, we will create a plan that is tailored to your specific needs. We believe that the key to success is in the details, and we are dedicated to making sure every detail of your project is executed flawlessly. If you’re ready to take your business to the next level, we’re ready to help. Contact us today to get started.

#5) Integres Contact Center

Tailor-made contact center and telephony solutions are only one side of the story!

Customers are the company’s most valuable asset. At Integres we wholeheartedly believe in that. That’s why when an organization entrusts us with contacting or responding to their customers on their behalf, we realize what a great responsibility that is, and we completely comprehend what’s at stake.

Since its establishment, Integres has served clients in both private and public sectors and has helped reshape thousands of customer experiences and turned many frowns into beaming smiles.

#6)Cupola Group MEA

Since its establishment, Integres has served clients in both private and public sectors and has helped reshape thousands of customer experiences and turned many frowns into beaming smiles.
Cupola is the UAE’s First and Largest Outsourced Contact Center Services Provider

About 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license.

Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels.

We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.

#7) City Services Consultancy

City Services Consultancy L.L.C (CSC) is an ISO 9001:2008 certified consultancy firm that was founded in United Arab Emirates in the year 2006. CSC is a geographical leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. CSC provides an array of sophisticated customer contact management solutions, primarily in the communications, technology and transportation industries.

#8) SA Marketing

SAM is an acronym for SA-Marketing DMCC, a digital marketing agency in the UAE specialised in helping build a brand’s online presence.

This is accomplished by creating a holistic, multi-channel digital strategy individualised for each client, that encompasses both organic and paid lead generation approaches.

#9) Shazeb ICT

We provide the best IT support for companies in Dubai and across the UAE. For all your Software, Hardware, CCTV(installation & services), Access Control, Time Attendance and All network-related requirements within your budget. A decade of serving cost-effective IT services for companies in the Middle East. We are one-stop solution for IT related companies in Dubai and across the UAE. Feel free to call us for a better tomorrow.

 

10)Back Office FZ LLC

We provide records and information management, contact center, banking services, technology and business process outsourcing solutions to banking, financial services, retail, FMCG, consumer electronics, manufacturing, and services verticals.

11)IBT

IBT is a Voice Services service provider. It specializes in Finance & Accounting Outsourcing (FAO), Non-Voice BPO/Back Office Services, HR Services, Payroll Processing, IT Staff Augmentation, It Services, Voice Services services. The company has its head office located at Dubai and was founded in the year 2009. Around 250-999 people are currently working at IBT .

#12) NCL – Nellika Computers LLC

NCL – Nellika Computers LLC is a Voice Services service provider. It specializes in Search Engine Optimization, Mobile & App Marketing, Email Marketing, Social Media Marketing, Voice Services, It Services, Cybersecurity services. The company has its head office located at Dubai and was founded in the year 2011. Around 2-9 people are currently working at NCL – Nellika Computers LLC .

#13) Jacobsons Direct

Jacobsons Direct is a marketing agency driven by data and fueled by insights. We gather data, analyse, process it into relevant information and help our clients apply valuable insights to achieve improved sales and profitability.

#14) Reach People Direct

ReachPeopleDirect.com is a Direct Marketing company that offers data quality services and products that increase the effectiveness and reduce the cost of direct marketing.

We serve companies of all sizes, across all industries in India & GCC countries. Use ReachPeopleDirect.com as a resource during hard times, when you need to maximize your profits, when demand exceeds capacity, extended expertise is required for special projects, or simply when you need to get the job done!

#15) Blue Mena Group

Blue Mena Group is a Non-Voice BPO/Back Office Services service provider. It specializes in HR Services, Voice Services, Non-Voice BPO/Back Office Services services. The company has its head office located at Dubai and was founded in the year 2008. Around 10-49 people are currently working at Blue Mena Group .

#16) PROCESS- The Outsource Professionals

PROCESS– The Outsource Professionals is a Non-Voice BPO/Back Office Services service provider. It specializes in Non-Voice BPO/Back Office Services, Voice Services services. The company has its head office located at Dubai and was founded in the year 2006. Around 10-49 people are currently working at PROCESS- The Outsource Professionals .

#17)The TeleServices Company

The TeleServices Company is a Voice Services service provider. It specializes in Non-Voice BPO/Back Office Services, Voice Services services. The company has its head office located at Dubai and was founded in the year 2000. Around 2-9 people are currently working at The TeleServices Company .

#18) Answering Service

Answering Service is a Voice Services service provider. It specializes in Voice Services services. The company’s head office is located in Dubai. Around 2-9 people are currently working at Answering Service .

#19) Branddirect

BBranddirect is one of the topmost B2B Direct Marketing Companies Dubai.we deliver the quickest approach to finding the right prospect and generating .

#20) CRM Middle East

 

Customer experience and relationship management company working at the forefront of the luxury industry.

At the core of our brand and work ethos, we are reactive, proactive and a trend-setting unit that perfect customer experience journeys.

Our experience and team covers the MENA region.

#21) Calltronics

Calltronics is a Voice Services service provider. It specializes in Non-Voice BPO/Back Office Services, Voice Services services. The company has its head office located at Dubai and was founded in the year 2002. Around 50-249 people are currently working at Calltronics .

#22) ADVANCED CALL CENTRE OUTSOURCING

New generation Call Centre outsourcing (Managing interactions)

CCI understands that Contact Centres play a vital role in one-to-one customer interaction and have enormous potential to provide you with a complex feedback from your clients. The new-generation Contact Centre is a great opportunity how to differentiate your products and services from your competitors as well as to boost the loyalty of your customers. A professional communication platform that leverages defined processes gives way to an efficient handling of well-structured interactions and empowers your contact centre on the way to a faster response to customer´s demands.

 

Contact Center International is a Non-Voice BPO/Back Office Services service provider. It specializes in Non-Voice BPO/Back Office Services, Voice Services services. The company’s head office is located in Dubai. Around 2-9 people are currently working at Contact Center International .

#23) Minosh Advertising

Minosh is a complete Advertising, Printing and Distribution Company located in Dubai, United Arab Emirates.

 

#24) Spusht Technologies

Promise of delivering – The passion to deliver on time and to stand by commitments on the deliverable.

Perspective: local to global – The vision to look beyond the regional confines of the market by focusing on solutions which meets local market needs and empowers to compete in the global economy.

Pursue customer delight and retention – Understanding the customer’s current and future critical Storage needs to the extent where we know what would delight our customer. Always strive to provide the best customer care in order to exceed our customer’s expectations.

 

#25) SalesMENA

Since its foundation in 2006 SalesMENA has played a key role in the success of more than 200 companies looking to expand their business in the Middle East North Africa economic area. Our industry-leading team of over 30 Sales and Marketing professionals enables us to give you unrivalled reach and expertise in over 20 territories, including United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), Qatar, Oman, Kuwait, Bahrain, Iraq, Egypt, Iran, Jordan, Lebanon, Syria, Palestine, Yemen, Libya, Morocco, Tunisia, Algeria, Sudan, and Turkey.

26) Mejor Solution

We have arranged all possible internet solutions for you under one roof. We are web development, e-commerce development, e-marketing, web design and search engine optimization company in Dubai, U.A.E offering valuable services to our clients. We are committed to developing a long-term relationship with our clients.

We manage projects ranging in size from contemporary corporate websites to those that include e-commerce integrations, complex back-end databases and less mainstream technologies such as multimedia servers.

28) Call Center Solutions Dubai

CALL CENTER SOLUTIONS DUBAI is unique in its top-notch expertise in the Contact Center industry, specializing in Europe & Middle East markets for 15+ years. We offer wide range of products and services from advanced Call Center IT Solutions & Hardware, Contact Center & Customer Care Excellence Consultancy, Call Center Assessments-Consolidation-Setup and Reengineering, to Call Center Outsourcing or Call Center Designs & Ergonomic furniture.

29)Contactopia

Every business desires growth and having an efficient Customer Relationship Management (CRM) process is key to this growth. Enhance your business CRM through a quality Call Center in Dubai and outsource this essential business process to Contactopia.

30)Knowlarity

A Cloud Call Center in UAE helps you in managing your entire business communication on the cloud. All you need is a smartphone and you can handle calls from any place at any point of time. Calls received by a business are smartly routed to the next available agent basis the query by customer, enhancing their experience. Track, record and hear the conversations and never miss out on quality leads! Provide your customers an unparalleled experience by providing them quick assistance anytime of the day using a cloud call center in UAE.