Cloud Managed Contact Center
Maximize your Call Center productivity and enhance your customer experience by integrating multiple channels
INTACT Cloud – based XCALLY contact center provides multiple channel management with a unique integrated system, thus allowing maximize your Call Center productivity and enhance your customer experience by integrating multiple channels into one unified interaction queue combining both inbound and outbound interactions.
A Cloud Managed Contact Center is a contact center solution that is hosted in the cloud and managed by a third-party service provider. This type of solution allows businesses to provide customer support and service through a variety of channels, including phone, email, chat, and social media.
Cloud Managed Contact Centers offer a range of benefits to businesses, including scalability, cost-effectiveness, and flexibility. With a cloud-based solution, businesses can easily add or remove agents as needed to meet changing demand, without having to invest in expensive hardware or infrastructure.
In addition, a cloud-based solution can be accessed from anywhere, allowing agents to work remotely or from multiple locations. This can help reduce overhead costs and increase employee satisfaction.
Another benefit of Cloud Managed Contact Centers is that they typically offer a range of advanced features and integrations, such as analytics and reporting, CRM integration, and AI-powered chatbots. These features can help businesses improve their customer service and provide a more personalized and efficient experience for their customers.
Overall, Cloud Managed Contact Centers are becoming increasingly popular among businesses of all sizes, as they offer a range of benefits and can help improve customer service and support.
Why Cloud ??
- Pay only For what you use
- Can be set In Minutes
- Grows and Shrinks With the needs of your business
- Increased Reliability
- Reduced costs of managing and maintaining your IT systems
- Business continuity
Features
| Feature | Description |
|---|---|
| IVR Designer | Visual IVR Drag & Drop & database connectivity |
| Voice Channel | Queues & Priority based inbound calling |
| Call Recording | 500,000 minutes recording time. 1 GB = 1000 minutes |
| Whisper And Barge in | Agents Coaching & call monitor supervision – All 3 modes |
| Analytics And Reporting | Detail calls & agents reporting with ability for custom reporting |
| API | Any custom app integration |
| Free Built in CRM Plugins | Sales Force, Zoho , SugarCRM, Freshdesk, Zendesk & Microsoft Dynamic CRM |
| Email Management | Inbound/Outbound campaign wise mails management |
| SMS Management | Text messaging using cloud API gateway |
| Web Chat Management | Website chat widgets that help the web visitor to chat with agents |
| Open Channel | Social Media Facebook Messenger, Twitter Messenger, WhatsApp Business, Telegram |
| Fax Management | In/out faxing using PDF files |
| Contacts Management & Customer Journey | Manage your Customers’ information and keep track of their interactions across multiple Channels as customer journey |
| Bull Automated Outbound Dialer | Load data via CSV for automated outbound dialing |
| JScripty | Agents’ on screen questionnaire & survey tool |
